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Service Enterprise

United Way of North Central Massachusetts is pleased to announce that we have been certified by Points of Light as a Service Enterprise! A Service Enterprise is an organization that fundamentally leverages volunteers and their skills throughout their organization to successfully deliver on its social mission.

Research conducted by the TCC Group, a national program and evaluation firm, found that organizations operating as Service Enterprises outperform peer organizations on all aspects of organizational effectiveness, and are more adaptable, sustainable and capable of scaling their work.

United Way of North Central Massachusetts completed an extensive assessment, over 20 hours of training and consulting and extensive internal planning and change to better integrate volunteers in our day to day operations. By achieving this level of excellence and certification, United Way of North Central Massachusetts is now better equipped to leverage the time and talent of volunteers and better meet our mission.

For more information regarding volunteer opportunities with our organization, please visit For further information regarding the Service Enterprise Initiative, please visit